Whilst every effort is made to update the information contained on this website, neither Unicare Support nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. Unicare Support reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.


The trademarks, names, logos and service marks (collectively “trade marks”) displayed Unicare website are registered and unregistered trade marks of Unicare Support. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Unicare Support.


Initial bookings and enquiries can be made by completing the contact us form, emailing us on  or giving us a call on  0203 291 3743. Please complete the enquiry form, and we shall contact you to confirm available dates.


Payment for group bookings is on receipt of the final invoice. Terms, strictly 30 days from dispatch of the invoice. Individual students should pay in full when booking. This acts as confirmation of the booking.
 Individuals as well as organisations can make direct booking on our website.
We do not store credit card details nor do we share customer details with any 3rd parties.


Courses cancelled, in writing, by the client become liable for the following charges:

  • 21 days or more notice- Full refund
  • 14 days or more notice.. 25% of total cost
  • 7 days or more notice.. 50% of total cost
  • Less than 7 days notice.. 75% of total cost
  • Less than 36 hours notice.. Full amount payable

These refunds do not apply to ‘open courses.


  1. You have the right to cancel this contract within 14 days from the day after the receipt of the Materials. If you choose to cancel within this period you will receive a refund of the Price within 30 days of you returning all Materials to us.
  2. The right of cancellation will not apply if: you have accessed any online learning or Materials prior to cancellation. You must not log into the online student learning portal and/or start your course if you wish to receive a refund.
  3. Any software supplied has been used or the Security seal broken.
  4. You have been provided with any of the Services.
  5. Notification of cancellation of a course must be made to


Clients may substitute candidates for the course at any time prior to the course commencing. With opening courses they have 48 hours to cancel or reschedule the course. They only have the chance to change course date. Its imperative that payment is made online before a delegate can attend a course.


Training Rooms provided by the client should be large enough to allow for practical training. In addition training facilities should conform to the minimum standards expected of any organisation with regards to lighting, ventilation, access, access to drinking water and toilet facilities. If the facilities are deemed unsuitable then we will try to arrange a local alternative. In all cases the final decision rests with the management of Unicare Support Services and any costs incurred will be invoiced to the client.


Our Trainer Packs are non-refundable as once purchased they are sent electronically to the email address supplied. Before purchasing a Trainer Pack(s) you are agreeing that the order is suitable for your requirements and that you or a person you are purchasing the Trainer Pack(s) for does have the required trainer skills evidence requirements to complete the trainer question paper(s).

Once payment has been made we accept no liability if you discover the order is not suitable for your requirements and then a refund is not entitled.

E-Trainer Packs

Trainer packs and training materials are produced by highly experienced healthcare trainers for trainers. Our trainer packs are fully copyrighted and copies made and used without our permission is an infringement of our copyright and is strictly prohibited and not authorised by Unicare Support Services Ltd.

‘The trainer packs are designed to meet healthcare requirements / legislation in England. If you are intending to use the training packs in Scotland, Wales, Northern Ireland, the Republic of Ireland, etc. you need to be aware that you will need to adapt the materials to meet the terminology / legislation of that country’.

Notification of Payment Received

Where a person or organisation has purchased a trainer pack(s) via our online payment method notification of payment is emailed directly to Unicare Support and the Buyer.

Once we receive notification of payment for the trainer pack(s) a confirmation email with a paid VAT receipt will be sent along with the secure link(s) to access the  training materials within 48 working hours.

E-Trainer Pack Order Form

Where a person or organisation is unable to use our online payment method they can order our trainer packs by requesting a Trainer Pack Order Form direct from Trainer Courses Ltd where a confirmation email be sent. Trainer packs and certificates will only be issued after full payment has been received.

Once we receive the completed Trainer Pack Order Form and receive payment for the trainer pack(s) a confirmation email with a paid VAT receipt will be sent along with the secure link(s) to access the training materials within 48 working hours.


If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us or you can write to Unicare Support Services Ltd, Kemp House, 152 City Road, London EC1V 2NX.