Information on the Website

Whilst every effort is made to update the information contained on this website, neither Unicare Support nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. Unicare Support reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

Trade Marks

The trademarks, names, logos and service marks (collectively “trade marks”) displayed Unicare website are registered and unregistered trade marks of Unicare Support. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Unicare Support.

Making Booking Arrangements


Initial bookings and enquiries can be made by completing the contact us form, emailing us on info@unicaresupport.com  or giving us a call on 0203 291 3743. Please complete the enquiry form, and we shall contact you to confirm available dates.

Payment Structure


Payment for group bookings is on receipt of the final invoice. Terms, strictly 30 days from dispatch of the invoice. Individual students should pay in full when booking. This acts as confirmation of the booking.
 Individuals as well as organisations can make direct booking on our website. 
We do not store credit card details nor do we share customer details with any 3rd parties.

Cancellation by Client

Courses cancelled, in writing, by the client become liable for the following charges:

  • 21 days or more notice- Full refund
  • 14 days or more notice.. 25% of total cost
  • 7 days or more notice.. 50% of total cost
  • Less than 7 days notice.. 75% of total cost
  • Less than 36 hours notice.. Full amount payable

These refunds do not apply to ‘open courses.


Cancellations when purchasing our courses through reed.co.uk

  1. You have the right to cancel this contract within 14 days from the day after the receipt of the Materials. If you choose to cancel within this period you will receive a refund of the Price within 30 days of you returning all Materials to us.
  2. The right of cancellation will not apply if: you have accessed any online learning or Materials prior to cancellation. You must not log into the online student learning portal and/or start your course if you wish to receive a refund.
  3. Any software supplied has been used or the Security seal broken.
  4. You have been provided with any of the Services.
  5. Notification of cancellation of a course must be made to info@unicaresupport.com.

Candidate Substitution

Clients may substitute candidates for the course at any time prior to the course commencing. With opening courses they have 48 hours to cancel or reschedule the course. They only have the chance to change course date. Its imperative that payment is made online before a delegate can attend a course.

Training Facilities


Training Rooms provided by the client should be large enough to allow for practical training. In addition training facilities should conform to the minimum standards expected of any organisation with regards to lighting, ventilation, access, access to drinking water and toilet facilities. If the facilities are deemed unsuitable then we will try to arrange a local alternative. In all cases the final decision rests with the management of Unicare Support Services and any costs incurred will be invoiced to the client.

COMMENTS OR QUESTIONS

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us or you can write to Unicare Support Services Ltd, 98 Windsor Road, Thornton Heath CR7 8HF.